Monthly Archives: December 2009

Happy Holidays, Season’s Greetings, or Merry Christmas?

How do you wish your customers happy holidays? Are you specific: Merry Christmas, Happy Kwanzaa, Happy Hanukkah? Or generic: Season’s Greetings, Happy Holidays?

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Blizzard 2009 – Memories of Snowstorms Past

Enjoying the beautiful snow after Blizzard 2009 and remembering other snowstorms that weren’t quite as relaxing.

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Almost Nuts About Southwest Airlines?

Marketing lessons learned from an almost satisfying customer service lesson with Southwest Airlines.

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Cyber Monday Mayhem: Bigger Is Not Always Better

Bigger is not always better when it comes to swollen lips, online shopping traffic, or landing page content. Sometimes less really is more.

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